FAQs

1. What is Supastar?

Supastar is an international fashion and lifestyle brand, rooted in Mumbai, India, and known for producing high-quality apparel and accessories. We offer a wide range of products, including T-shirts, hoodies, jackets, bottoms, bags, shoes, hats, and more. Our products are available across India and globally, including in the UAE, UK, and US.

2. What kind of apparel does Supastar offer?

Supastar offers a versatile collection of clothing, including:

Normal T-shirts (100% cotton, bio-washed for durability and softness)
Oversized T-shirts (perfect for a casual, trendy look)
Hoodies (comfortable, mid-range pricing)
Premium hoodies (luxury finish and materials)
Jackets (stylish and functional, suitable for various seasons)
Bottoms (including jeans, trousers, and more for a complete look)

Each item is designed with the perfect blend of style, comfort, and durability to suit your everyday wardrobe.

3. What accessories does Supastar provide?

In addition to clothing, Supastar offers a wide range of accessories such as:

Bags
Shoes
Mugs
Hats and Caps
Belts

These accessories are designed with the same attention to style, quality, and durability as our apparel.

4. Where can I buy Supastar products?

You can purchase Supastar products online through our official website, and we also ship internationally to the UAE, UK, and US. Additionally, our products are available in select retail outlets across India.

5. What materials are used in Supastar clothing?

Our T-shirts are made of 100% cotton, bio-washed for enhanced durability, softness, and color fastness. They are suitable for all seasons and are designed with comfort and style in mind. Our hoodies and premium hoodies use a mix of cotton and other high-quality materials to ensure warmth and comfort.

6. Are Supastar products limited edition?

Yes! To maintain exclusivity and encourage creativity, Supastar produces limited quantities of each design. Once a design is sold out, it may not be restocked, so we encourage you to act fast if you see something you love.

7. How do I care for my Supastar clothing?

For best results, we recommend the following care instructions:

Machine wash cold
Use mild detergent
Do not bleach
Tumble dry low or hang to dry
Iron on low heat, if necessary

Following these steps will help maintain the color and fabric quality of your Supastar apparel.

8. Does Supastar offer international shipping?

Yes, we ship internationally to the UAE, UK, US, and select other regions. Please check our shipping policy for more details on delivery times and costs.

9. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number on our website to track the status of your shipment in real time.

10. What is Supastar’s return and exchange policy?

We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 15 days of receiving your order, provided the item is unused and in its original packaging. Please refer to our return policy page for more details.

11. How do I contact Supastar customer support?

For any queries or concerns, you can reach our customer support team at support@supastar.com. Our team is available from Monday to Friday, 10 AM to 6 PM IST.

12. What payment methods do you accept?

We accept various payment methods, including:

Credit and Debit Cards (Visa, MasterCard, American Express)
Net Banking
UPI
Cash on Delivery (India only)
PayPal (for international orders)

13. Is Supastar involved in any social or environmental initiatives?

Yes, Supastar is committed to sustainability. We strive to reduce our environmental footprint by using eco-friendly materials and ethical manufacturing practices. We are also working towards launching initiatives that contribute to social causes.